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Booking Online

How do I purchase tickets?

  • Select the play or event you wish to book for by clicking on the title. Select the performance you want to see by clicking the BUY TICKETS button next to the date/time of your preferred option.
  • A detailed seating plan of the relevant theatre will appear. Click on this image to make it larger. If more than one price is available, choose the appropriate price (proof of eligibility for a concession rate may be requested) and select the amount of tickets. When you have made your selection your request will be processed by our box office computer and you will be allocated the best seats available. Press RESERVE TICKETS.
  • Your selections and order total are now indicated on the page. If you want to remove seats, you simply click on the REMOVE button. These tickets will be held for you for 20 minutes, after which time they will be removed from your shopping basket. Press CHECKOUT to proceed with payment or CONTINUE SHOPPING to add more performances to your order .
  • If you have not registered on our website before you will need to register. Apart from the details required to complete an online booking, you are requested to enter a username and password (which allows you to login in future) and you can opt-in to receive information or sign up for our email lists. If you have previously registered on our website you can login with your existing login details (which were email and password, so please enter the email in the username box). You will then be taken into the next stage of the transaction process.
  • You see a summary of the items you are about to buy, your main address (and the delivery address if different) and whether the tickets will be posted or held for collection. There is also an opportunity to make a donation.
  • You then need to complete the Credit Card Information box and proceed. A new screen will then appear that indicates that the booking is being processed and if the transaction is successful, a new page appears with confirmation of your successful booking and all the transaction details.
  • An email confirmation will also be sent to the email address you have provided. If you do not receive an email confirmation, please contact the Box Office on 02 9351 7940 (Monday to Friday 9am – 6pm and Saturday 11am – 6pm) or e-mail giving as many details of your booking as you can remember.

How do I ensure I receive the best seats online?

The seats you book online come from the exact same allocation that you may choose to buy via a phone transaction. The ticketing system will offer you the best seats possible.

Is purchasing tickets online secure?

The Seymour Centre website uses 128-bit SSL security to protect your payment details. This is the same high level of security used by most websites that allow you to purchase items or services online.

What is a CVV?

This is the last 3 digits on the back of your MasterCard or VISA card. On an AMEX, this is found printed on the front left of your card.

I keep getting the message “Unfortunately tickets to this event are not available online. Please call the Box Office…” - why?

This may be for a variety of reasons. The performance you require might be sold out, or have a very limited amount of seats left e.g. 3 individual single seats), or it may be due to a special offer code that is only applicable over the phone. Do not be alarmed, simply call the Box Office on 02 9351 7940

I am experiencing other difficulties, what do I do?

Contact the Seymour Box Office on 02 9351 7940 (Monday to Friday 9am – 6pm and Saturday 11am – 6pm) to speak to a Seymour staff member, or e-mail and we will respond to your enquiry as soon as possible.

What do I do if I have forgotten my password?

On the LOG-IN page, click on FORGOT PASSWORD and follow the prompt to enter your email address. Your username and password will be sent to your email account.

If I sign up to the newsletter, what does this involve?

You will be sent an enewsletter approximately once a month featuring news, special offers, upcoming production info and reviews. You can elect to be removed from the enews list at any time.

Can I use my EFTPOS card?

The Seymour Centre only accepts credit cards for online bookings (VISA, MasterCard and American Express). An EFTPOS card may be used for counter sales only.

Can I select my seat?

The ticketing system will seat you in the next best available seat/s. If you require a specific seat (e.g. an aisle, or a wheelchair position), please contact the Seymour Box Office on 02 9351 7940 (Monday to Friday 9am – 6pm and Saturday 11am – 6pm) and book with a Seymour staff member.

Can I make a reservation without a credit card?

In order to secure a seat, the online ticketing system requires a credit card (VISA, MasterCard or AMEX). It cannot ‘hold’ seats to be paid for at a later stage.

What if the concession type I require is not available online?

Contact the Seymour Box Office on 02 9351 7940 (Monday to Friday 9am – 6pm and Saturday 11am – 6pm) to book via phone. Some rare or specific concessions are not available online.

What does ‘General Admission’ mean?

This means that you will receive a ticket to the event, but not a specific seat. The doors will open 10-15 mins prior to the performance beginning, in which patrons can seat themselves.

I have a large group I wish to book for…Can this be done online?

Due to different events having different criteria of the amount of people constituting a ‘group’, large bookings can only be placed via the phone. Contact the Seymour Box Office on 02 9351 7940 (Monday to Friday 9am – 6pm and Saturday 11am – 6pm)

I am in a wheelchair, can I book online?

Due to a limited amount of wheelchair spaces available per performance, please contact the Seymour Box Office on 02 9351 7940 (Monday to Friday 9am – 6pm and Saturday 11am – 6pm) to speak with a staff member and book via phone.

Why can’t I find a lay out of the Sound Lounge online?

The seating in the Sound Lounge is not fixed, and therefore a map is not necessary to view. The seating is cabaret-style, at tables and chairs, and patrons are advised to arrive 30 minutes prior to performances to secure seating. Light meals and a full bar are available from one hour before all performances.

What are the conditions of sale when I purchase tickets?

There is a link to our terms and conditions on all our pages and completing a purchase online indicates that you agree to these. All ticket sales are final – no exchanges, cancellations or refunds – and subject to the Entertainment Industry Code of Fair Practise.