How do I purchase tickets?
- Select performance and proceed to BUY TICKETS
- Choose appropriate ticket prices and quantities and proceed to RESERVE TICKETS
- Your order is now detailed on the screen. If you wish to amend, add or remove additional tickets and proceed to CHECKOUT
- Once booking is finalised an order confirmation will be sent to you by email
What concession types are available?
The concession price is available for the following people upon presentation of proof of concession eligibility:
- Full-time primary, secondary and tertiary student
- Entertainment Industry
How do I ensure I receive the best seats online?
The seats you book online come from the exact same allocation that you may choose to buy via a phone transaction. The ticketing system will offer you the best seats possible.
Is purchasing tickets online secure?
The Seymour Centre website uses 128-bit SSL security to protect your payment details. This is the same high level of security used by most websites that allow you to purchase items or services online.
What is a CVV?
This is the last 3 digits on the back of your MasterCard or VISA card. On an AMEX, this is found printed on the front left of your card.
I keep getting the message “Unfortunately tickets to this event are not available online. Please call…” - why?
This may be for a variety of reasons. The performance you require might be sold out, or have a very limited amount of seats left e.g. 3 individual single seats), or it may be due to a special offer code that is only applicable over the phone. Do not be alarmed, simply call the Box Office on 02 9351 7940.
I am experiencing other difficulties, what do I do?
Contact the Seymour Box Office on 02 9351 7940 (Monday to Friday 9am – 6pm and Saturday 11am – 6pm) to speak to a Seymour staff member, or e-mail Box Office
What do I do if I have forgotten my password?
On the LOG-IN page, click on FORGOT PASSWORD and follow the prompt to enter your email address. Your username and password will be sent to your email account.
If I sign up to the newsletter, what does this involve?
You will be sent an enewsletter approximately once a month featuring news, special offers, upcoming production info and reviews. You can elect to be removed from the enews list at any time.
Can I use my EFTPOS card?
The Seymour Centre only accepts credit cards for online bookings (VISA, MasterCard and American Express). An EFTPOS card may be used for counter sales only.
Can I select my seat?
The ticketing system will seat you in the next best available seat/s. If you require a specific seat (e.g. an aisle, or a wheelchair position), please contact the Seymour Box Office on 02 9351 7940 (Monday to Friday 9am – 6pm and Saturday 11am – 6pm) and book with a Seymour staff member.
Can I make a reservation without a credit card?
In order to secure a seat, the online ticketing system requires a credit card (VISA, MasterCard or AMEX). It cannot ‘hold’ seats to be paid for at a later stage.
I have a large group I wish to book for…Can this be done online?
Due to different events having different criteria of the amount of people constituting a ‘group’, large bookings can only be placed via the phone. Contact the Seymour Box Office on 02 9351 7940 (Monday to Friday 9am – 6pm and Saturday 11am – 6pm)
I am in a wheelchair, can I book online?
Due to a limited amount of wheelchair spaces available per performance, please contact the Seymour Box Office on 02 9351 7940 (Monday to Friday 9am – 6pm and Saturday 11am – 6pm) to speak with a staff member and book via phone.
Why can’t I find a lay out of the Sound Lounge online?
The seating in the Sound Lounge is not fixed, and therefore a map is not necessary to view. The seating is cabaret-style, at tables and chairs, and patrons are advised to arrive 30 minutes prior to performances to secure seating. Light meals and a full bar are available from one hour before all performances.
What are the conditions of sale when I purchase tickets?
There is a link to our terms and conditions on all our pages and completing a purchase online indicates that you agree to these. All ticket sales are final and subject to the Entertainment Industry Code of Fair Practice.
Refunds are not available. Exchanges are possible up to 48 hours before a performance and cost $5.50 per ticket.
The original ticket must be presented in person to the Seymour Centre Box Office before exchanges are possible.
What does ‘General Admission’ mean?
This means that you will receive a ticket to the event, but not a specific seat. The doors will open 10-15 mins prior to the performance beginning, in which patrons can seat themselves.