Privacy Policy

When you book tickets to events or make a donation through the Seymour Centre (online or by phone) we may collect details about you and the transaction, including your name and contact details (address, email and phone numbers), ticket history, ticketing preferences, performance and seating preferences and any other performance related information collected for marketing purposes (“Your Information”). By booking tickets to events or making a donation through the Seymour Centre, you consent to our collection, use and sharing of Your Information in accordance with this Privacy Policy.

 

Our ticketing database is a customer relationship management system which is shared with other partner arts organisations for the purpose of ticketing and customer relationship management. These organisations are able to view Your Information. The current organisations are the Sydney Opera House, the Australian Chamber Orchestra, Bell Shakespeare Company and Opera Australia. Other similar arts entities may become organisations in future, and they will also be able to view Your Information. The organisations do not have access to any other data we store about you, such as donations or financial information.

 

These organisations will not contact you unless you have a pre-existing relationship with them (eg you are a customer of or donor to those organisations, or have otherwise requested that they contact you) and any contact you have with these organisations will be subject to their privacy policies.

 

We may also use Your Information and may provide Your Information to the promoters and performing companies of those events you attend or book tickets for, enabling the Seymour Centre, promoters and performing companies to keep you informed of upcoming events that may be of interest.

 

If the Seymour Centre provides Your Information to promoters of performing companies we require these organisations to agree to comply with our Privacy Policy and with strict conditions governing how personal information is to be handled. Financial information, including donations, will not be shared with any third party.

 

The Seymour Centre will not otherwise trade, sell or rent personal information about our customers to or with third parties.

 

If you have questions regarding access to Your Information or wish to make a complaint about our handling of Your Information, you may contact the University of Sydney’s Privacy Officer.

 

Terms and Conditions of Sale

All tickets sold by the Seymour Centre are sold subject to the Entertainment Industry Code of Fair Practice and the following terms and conditions.

  • Refunds and cancellations are not available after a purchase has been confirmed except as required by law or in accordance with the LPA Code of Practice.
  • Tickets are sold on behalf of the organisation responsible for presenting this activity; and subject to the conditions applicable to that activity.
  • The right is reserved to vary the advertised programs and to add, withdraw or substitute artists and or prices, venues, seating arrangements and audience capacity as necessary.
  • Tickets are valid only when purchased through an authorised medium. Entry may be denied where tickets have been purchased through an unauthorised channel or where tickets have been tampered with, damaged or defaced.
  • Tickets may not be resold at a premium or used for advertising or promotions without the direct written consent of the presenter and venue. Any tickets sold in breach of this condition may be cancelled and admission denied.
  • The right of admission is reserved and subject to the presenters and venues terms of admission.
  • Latecomers may only be admitted at the discretion of the management.
  • No filming, photography or recording is permitted inside the theatre unless otherwise specified.
  • Ticket holders enter the venue at their own risk.
  • The Seymour Centre may not replace General Admission (unallocated) tickets. The right is reserved to charge a fee for the replacement of tickets where available.

For information regarding ticketing of live entertainment , or to obtain a copy of the code of practice for Event Ticketing refer to www.liveperformance.com.au